Returns & Exchanges
WE ONLY OFFER STORE CREDIT, NO REFUNDS.
All returned items must be back to our return address within 7 business days upon receiving your order. Anything received after 7 business days will be denied. If the return is denied, you will be responsible to email and pay for the shipping back to you. If the denied return is not claimed within 30 business days, it will be donated to charity.
We do not issue refunds. We do not cover any shipping costs, customers are responsible for shipping costs.
Processing Time: Once we receive your return it can take 3-5 business days for it to be processed and for the store credit to be applied to your customer account. Be sure to make a customer account before sending it back. You will be emailed by our returns department once your store credit is issued to your customer account!
NON-RETURNABLE Items: There are certain items that cannot be accepted, the following are non-returnable
-Sale, Discounted & Clearance Items are all FINAL SALE
-Final Sale Items such as, bralettes/bras/bandeaus, Leggings/yoga pants, hair accessories/hats/beanies, swimwear, undergarments, socks, and Eyewear. Due to hygienic purposes, there will be no exceptions on these items.
-Items returned that are over the 7 business days allotted!
Damaged Items: If you believe you have received a damaged item, you have 3 business days (including weekends) to contact us about the damage. Please do not just send it back.
Email email@example.com with pictures and a description of the damage, also be sure to include a picture of your invoice.
Steps to Return Items:
-Make sure all of the items you are returning follow the guidelines of our return policy.
-Make sure you have created a customer account
-Ship back using whichever shipping method you prefer, since you will be responsible for covering the shipping costs.
We do not cover shipping costs for returns. We do also recommend getting a tracking number!
-Please allow 3-5 business days for your return to be processed.
To return your product please mail to:
Bella Blue Returns
217 Halstead St
Caldwell, Idaho 83605
Email questions to firstname.lastname@example.org